Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when customers shop with us. We aim to make shipping clear, dependable, and stress free. We offer free worldwide shipping on every order, cover applicable duties and taxes, dispatch orders within one to three days, and estimate delivery within six to twelve days. All transactions are processed in United States dollars. This policy applies to all orders placed through our website, unless otherwise stated at checkout or in a separate written agreement. By placing an order, customers agree to the shipping terms described here.

We believe that shipping is not just a logistical step. It is part of the customer experience. A beautiful product loses some of its joy if delivery is confusing, expensive, or slow. That is why we have built our shipping approach around clarity and care. Customers should know what to expect, when to expect it, and what happens if something does not go as planned. Our goal is to remove uncertainty and replace it with confidence.

Free Worldwide Shipping

We offer free worldwide shipping on every order. There is no minimum order value required for free shipping. This applies to all eligible destinations we serve. We believe that customers should not have to pay extra simply to receive the products they have chosen. Whether an order is large or small, the shipping cost is covered by us. This is part of our commitment to accessible luxury beauty.

Free worldwide shipping does not mean that shipping is without cost to us. It means that we choose to absorb that cost as part of the customer experience. We believe that this creates a better relationship with customers. It allows them to shop with more freedom and less hesitation. It also reflects our belief that beauty should not be limited by geography. A customer in one region should have access to the same products, the same quality, and the same service as a customer in another region.

Duties and Taxes Covered

We cover applicable duties and taxes on orders. Customers do not need to pay additional duties or taxes upon delivery. This is an important part of our shipping promise. International shipping can sometimes involve unexpected fees, customs charges, or import taxes that appear after checkout. We do not want our customers to experience that kind of surprise. We want the price they see to be the price they pay.

Where duties and taxes apply, we handle them so that the delivery process remains smooth. Customers should not receive separate requests for payment from carriers or customs authorities for covered charges. If a customer believes they have received an unexpected charge related to duties or taxes, they should contact us through the Contact page so that we can review the matter and provide guidance.

This policy does not mean that all possible government charges are always covered in every circumstance, because customs rules can vary and may change. However, our intention and our policy are clear: we cover applicable duties and taxes so that customers do not bear additional costs. If any exceptional situation arises, we will work with the customer to resolve it fairly.

Order Processing and Dispatch

We dispatch orders within one to three days. This means that after an order is placed and payment is confirmed, we prepare and hand it over to the shipping carrier within that window. Dispatch time is not the same as delivery time. Dispatch refers to the time it takes us to process and send the order. Delivery refers to the time it takes for the carrier to bring the order to the customer.

Orders are processed on business days. Orders placed on weekends or public holidays may be processed on the next business day. During periods of high demand, such as major promotional events or holiday seasons, processing may take slightly longer. We will make reasonable efforts to communicate any significant delays. We appreciate customer patience during busy periods and will always work to dispatch as quickly as possible.

Customers are responsible for providing accurate shipping information at checkout. This includes name, address, postal code, country, and any other required details. Incorrect or incomplete information can delay dispatch or delivery. If a customer realizes that an error has been made, they should contact us through the Contact page as soon as possible. We will do our best to correct the information before dispatch, but we cannot guarantee changes once an order has been handed to the carrier.

Estimated Delivery Time

We estimate delivery within six to twelve days after dispatch. This is an estimate, not a guarantee. Actual delivery time may vary depending on destination, carrier routes, customs processing, weather, local conditions, and other factors outside our control. Some orders may arrive sooner than the estimated window. Some may arrive later. We provide this estimate so that customers can plan with reasonable expectations.

Delivery estimates begin after dispatch, not after the order is placed. For example, if an order is dispatched within one to three days, the six to twelve day delivery estimate applies after that dispatch. Customers should review the estimated timeframe with this in mind.

We provide tracking information where available. Tracking allows customers to follow the progress of their order and receive updates from the carrier. Tracking may not update every day, especially during international transit. A lack of recent tracking updates does not necessarily mean that the order is delayed. It may simply mean that the package is moving between scanning points. We encourage customers to wait a reasonable period before assuming a problem. If tracking has not updated for an extended period, customers should contact us through the Contact page and we will assist.

Delivery Coverage

We aim to serve as many destinations as possible. However, there may be locations where shipping is restricted, unavailable, or subject to special conditions. If an order cannot be shipped to a particular destination, we will make reasonable efforts to notify the customer and provide options. This may include cancellation and refund where appropriate. We reserve the right to decline orders to destinations that present legal, regulatory, operational, or security concerns.

Some destinations may have specific rules regarding cosmetics, skincare, or other beauty products. Customers are responsible for ensuring that the products they order are permitted in their destination. We are not responsible for orders that are delayed, seized, or refused by customs or regulatory authorities due to local restrictions. However, we will provide reasonable assistance and will handle the matter in accordance with our policies and applicable law.

Address Accuracy and Delivery Issues

Customers must provide a complete and accurate shipping address. We are not responsible for delivery failures caused by incorrect or incomplete addresses. If a package is returned to us because of an incorrect address, refused delivery, or failure to collect, we will contact the customer to arrange next steps. Additional shipping charges may apply in some cases, but our goal is to resolve the situation fairly and efficiently.

If a package is marked as delivered but the customer cannot locate it, the customer should first check with neighbors, building management, and the local carrier. If the package still cannot be found, the customer should contact us through the Contact page. We will review the situation and work with the carrier where possible. We cannot guarantee a replacement or refund in every case, but we will investigate in good faith.

If a package is lost in transit, we will work with the carrier to determine what happened. Where appropriate, we may offer a replacement or refund. Customers should report lost packages within a reasonable time so that we can take action while carrier records are still available.

Shipping Delays

While we aim to deliver within the estimated timeframe, delays can occur. Common causes include customs processing, carrier disruptions, severe weather, public holidays, high order volume, and incorrect address information. We are not responsible for delays outside our control, but we will provide reasonable support and communication. Customers should monitor tracking and contact us through the Contact page if they have concerns.

During peak seasons, delivery may take longer than the standard estimate. We appreciate patience and will do our best to keep customers informed. If a delay is significant and the order has not been dispatched, customers may contact us to discuss options. If the order has already been dispatched, we will help track it and advocate with the carrier where possible.

Packaging

We package orders carefully to protect products during transit. Beauty products can be delicate, especially powders, creams, and liquids. We use appropriate packaging materials to reduce the risk of damage. If a product arrives damaged, customers should contact us through the Contact page with details and photos where possible. We will review the issue and provide a suitable resolution in line with our Refund Policy.

We also aim to use packaging that is practical, protective, and reasonably mindful of environmental impact. We continually look for ways to improve packaging without compromising product safety. Customers who have specific packaging concerns may contact us through the Contact page.

Order Changes and Cancellation Before Dispatch

Customers may request changes or cancellation before dispatch. We will make reasonable efforts to accommodate requests, but we cannot guarantee changes once an order is in processing. To request a change or cancellation, customers should contact us through the Contact page as soon as possible. If the order has not been dispatched, we may be able to update the address, change items, or cancel the order. If the order has already been dispatched, the return process may apply instead.

Split Shipments

In some cases, an order may be shipped in multiple packages. This can happen if items are stored in different locations or if certain items become available at different times. Customers will not be charged extra shipping fees for split shipments. Tracking information may be provided separately for each package. Delivery estimates apply to each package individually.

Shipping Fees

Shipping is free worldwide. We do not charge shipping fees at checkout. Duties and taxes are covered as described in this policy. There are no hidden shipping charges added by us. If a customer sees a charge that appears to be related to shipping, duties, or taxes, they should contact us through the Contact page so that we can review it.

Currency

All transactions are processed in United States dollars. Prices, refunds, and any applicable amounts are shown in USD. Currency conversion fees, if any, may be applied by the customer’s bank or payment provider. We do not control those fees and are not responsible for them. Customers should contact their bank or payment provider for information about conversion rates and fees.

Tracking

Tracking information is provided where available. Customers should keep their tracking number and monitor delivery progress. If tracking shows that delivery has been attempted, the customer should follow the carrier’s instructions. If tracking shows that the package is being returned to us, we will contact the customer when it arrives. If tracking is unavailable for a particular destination, we will provide updates where possible.

Customs and Regulatory Matters

Customs authorities may inspect packages. This can cause delays. We cover applicable duties and taxes, but we do not control customs procedures. Customers should provide accurate information and respond to any requests from carriers or authorities if needed. If a package is held, delayed, or refused due to customs or regulatory issues, we will provide reasonable assistance. We are not responsible for outcomes caused by local laws or regulations, but we will work with customers in good faith.

Risk of Loss

Risk of loss passes to the customer upon delivery, unless otherwise required by law. Before delivery, we bear the risk in accordance with our arrangements with carriers. If a package is lost before delivery, we will work with the carrier and the customer to resolve the issue. If a package is lost after delivery, the customer should follow the steps described in this policy and contact us through the Contact page.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control. These may include natural disasters, severe weather, strikes, carrier disruptions, customs delays, government actions, pandemics, or other emergencies. We will make reasonable efforts to communicate and resume normal service as soon as possible.