Refund Policy

This Refund Policy explains how returns, refunds, and related matters are handled. We want customers to shop with confidence. That is why we offer a sixty day return window and process refunds within five to ten business days after an approved return. We also offer free worldwide shipping, cover applicable duties and taxes, dispatch orders within one to three days, estimate delivery within six to twelve days, and process all transactions in United States dollars. This policy applies to eligible purchases made through our website. By placing an order, customers agree to the terms described here.

We believe that a fair return policy is essential to a trustworthy shopping experience. Beauty products are personal. A shade may not suit, a texture may not feel right, or a customer may simply change their mind. We want customers to feel that they can try our products with reasonable confidence. At the same time, we must manage returns in a way that is practical, safe, and consistent. This policy balances those needs.

Sixty Day Return Window

Customers may request a return within sixty days. The return window begins from the date of delivery, as confirmed by tracking or carrier records. If tracking is unavailable, we will use a reasonable method to determine the delivery date. Customers should contact us through the Contact page to initiate a return. Returns sent without prior contact may not be accepted or may experience delays.

The sixty day window is designed to give customers time to receive the product, try it, and decide. We understand that international delivery can take time, and we want customers to have a fair opportunity to evaluate their purchase. If a customer is unsure whether they are within the return window, they should contact us through the Contact page and we will review the order details.

Eligibility for Return

To be eligible for a return, the product should be in a condition that allows us to process the return responsibly. In general, this means the product should be unused, unopened, or lightly tested in a way that does not compromise hygiene or safety. Due to the nature of beauty products, some items may not be eligible for return if they have been opened, used, or damaged. This is not intended to be unfair. It is intended to protect all customers and comply with health and safety standards.

Customers should include the original packaging where possible. Original packaging helps protect the product during return transit and allows us to verify the item. If the original packaging is not available, customers should package the item securely. We are not responsible for damage that occurs during return shipping if the item is not packaged properly.

Some items may be final sale or non-returnable. If an item is marked as final sale or non-returnable at the time of purchase, that information will be made clear. Customers who are unsure should contact us through the Contact page before purchasing or before initiating a return.

How to Initiate a Return

To initiate a return, customers should contact us through the Contact page. The request should include order information, the item or items to be returned, and a brief explanation of the reason for return. We may ask for additional information, such as photos, to help us process the request. Once the return is approved, we will provide instructions for sending the item back.

Customers should not send returns to an address without receiving instructions first. Unauthorized returns may be refused or delayed. We want the process to be smooth, so we ask customers to follow the instructions provided.

Return Shipping

Return shipping arrangements may vary depending on the destination and the reason for return. In some cases, we may provide a return label or instructions. In other cases, the customer may be responsible for return shipping costs. We will make the applicable arrangement clear when the return is approved. We aim to be fair and reasonable in all return shipping matters.

If a return is due to an error on our part, such as the wrong item being sent or a product arriving damaged, we will take responsibility for the return shipping arrangement. If a return is due to a change of mind or a personal preference, the customer may be responsible for return shipping. We will communicate this clearly before the return is made.

Refund Processing Time

Once a return is received and approved, we process refunds within five to ten business days. This timeframe begins when the returned item is received and inspected, not when it is shipped. Customers should allow time for return transit in addition to the refund processing time. We will notify the customer when the refund has been processed.

Refunds are issued to the original payment method where possible. If the original payment method is no longer available, we will work with the customer to find a reasonable alternative. All refunds are processed in United States dollars. Currency conversion differences, bank fees, or payment provider fees are not controlled by us and may affect the final amount received. Customers should contact their bank or payment provider for details.

Partial Refunds

In some cases, a partial refund may be appropriate. This can happen if a return is received in a condition that is not fully eligible for a full refund, if only part of an order is returned, or if the return is subject to specific conditions. We will explain the reason for any partial refund and provide the customer with an opportunity to ask questions.

Exchanges

We may offer exchanges in certain circumstances. Availability may vary. Customers who wish to exchange an item should contact us through the Contact page. If an exchange is not possible, a return and refund may be the appropriate option. We will work with the customer to find a reasonable solution.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect, customers should contact us through the Contact page as soon as possible. We may ask for photos and a description of the issue. We will review the matter and provide a suitable resolution, which may include a replacement, a refund, or another remedy. Customers should not attempt to use a damaged or defective product if it appears unsafe.

We take product quality seriously. If a product does not meet expectations due to a manufacturing issue, we want to know. Feedback helps us improve and helps us serve customers better. We will handle such matters fairly and promptly.

Non-Returnable and Final Sale Items

Some items may be non-returnable or final sale. This may include products that have been opened, used, or damaged, as well as items marked as final sale. We will make this clear where applicable. If a customer is unsure whether an item is eligible, they should contact us through the Contact page before purchasing or before initiating a return.

Returns After the Return Window

Returns requested after the sixty day return window may not be accepted. We may review exceptional cases at our discretion. Customers who believe they have a valid reason for a late return should contact us through the Contact page. We cannot guarantee that a late return will be accepted, but we will review the situation in good faith.

Refunds and Shipping Charges

Shipping is free worldwide, so there are no shipping charges to refund in most cases. Duties and taxes are covered by us. If a customer paid any amount directly related to shipping, duties, or taxes, and a refund is approved, we will review whether that amount is refundable. Our goal is to be fair and transparent.

Order Cancellation

Customers may request cancellation before dispatch. If the order has not been dispatched, we may be able to cancel it and issue a refund. If the order has already been dispatched, the return process may apply. Customers should contact us through the Contact page as soon as possible to request cancellation.

Chargebacks

We encourage customers to contact us through the Contact page before initiating a chargeback. We are committed to resolving issues fairly and efficiently. A chargeback can slow down the resolution process and may involve additional steps. We will cooperate with payment providers and customers to resolve disputes properly.

Fraud and Abuse

We reserve the right to refuse returns or refunds in cases of suspected fraud, abuse, or violation of our policies. This includes repeated returns, false claims, or attempts to exploit the policy. We aim to be generous and fair, but we must also protect our business and our customers.